To use a private company analogy, the role of aftercare is equivalent to that of after-sales services, aimed at enhancing customer satisfaction and encouraging “repeat purchases”. The term aftercare has different meanings to us, ranging from the creation of new leads for a foreign firm expansion, to fast-track land provision and facilitation of immigration paperwork. Its ultimate aim is, however, generally to maximize the contribution of foreign affiliates to local development. The term “aftercare” means many things to Chado Investment Promotion Agency. It outlines here the range of activities from post-establishment facilitation services through to developmental support to retain investment, encourage follow-on investment and achieve greater local economic impact. It needs to be driven by the view of what transactional corporations need in the present and the future, and what the host economy needs from international companies in its territory. This is achieved through the development of a structured service offer that includes administrative, operational and strategic support to transactional corporations need. Supported by aftercare services, foreign investors may not only stay in a location, but also expand their operations or move them further up the value added ladder. A strong case can be made for Chado IPA to engage in aftercare. Firstly, it is a good way of making efficient use of our resources, since focusing on the established investors is less costly than marketing a location to new ones abroad. Secondly, aftercare services by IPAs may help to realize the potential benefits from inward FDI, such as technology transfer, local supply chain development and further job creation. In addition, satisfied TNCs can also be good promoters of a host location. Different kinds of services Aftercare services can be divided into three different categories: – Administrative services that facilitate the operations of foreign firms. These may include obtaining business licenses and work permits, finding housing for expatriates and schools for their children. o Operational services that support the effective and efficient operations of foreign firms. They include support for training, identifying local suppliers and cluster development to improve productivity and competitiveness. – Strategic services that influence the future direction of the firm, the development of new capabilities and the corporate development path in the host region. Their aim is to make sure that foreign affiliates stay and continue to expand or upgrade their business activities. They may include support to the development of new, higher value added products, nurturing local suppliers to international standards, and policy advocacy.